Can't update, uninstall or install Zoom version 6.2.3

[DYNEDE-VIE]

Hey we are trying to update Zoom (from 6.2.2 to 6.2.3 on Windows) on one of our users machines but we can't install, uninstall or update Zoom. We get the error message "The feature you are trying to use is on a network resource that is unavailable" but we don't use a network resource but just a local installation on the C drive here's the path: "C:\Program Files\Zoom\temp\temp.msi". Also when guiding it to the right folder where this installer sits it's throwing the same error.

What I tried: 
Downloading Zoom installer 64 bit from the official site. No success in installation it tries to remove the old installation but runns into the same error as mentioned above.

Uninstalling Zoom doesn't work it also runns into the same error.

Updating via the app doesn't work also the same error occurs.

Question: 
Is there a Zoom tool for clean uninstallation?

Any help would be appreciated. 

[MGSR · Accepted solution]

Hello @DYNEDE-VIE,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the inconvenience you experienced.

You can check out this article on how to do a clean uninstall for Zoom. 

Please let us know if you need further assistance.

[Jammy]

Hi , I have this same issue and the proposed solution doesn’t work. When I try and install the latest plugin it shows the same error message as I get when I try and uninstall a previous plugin.

Pop up message in both cases is:

’The feature you are trying to use is on a network resource that is unavailable

Click ok to try again or enter an alternate path to a folder containing the installation package ‘ZoomVDIUniversalPluginx64.msi’ in the box below’

Yet I can uninstall and reinstall the main app with no issues. 
Any suggestions? Thanks

[Jammy]

Update. My issue was resolved by deleting/amending the resgister key as advised by another poster.

[aerwtysa45exrtu]

What a pathetic reply.  Your link does not address the issue.  Zoom worked fine until this update to Zoom Workplace.  It uninstalled the old Zoom but the new Zoom fails to install properly so nothing works.

[MGSR]

I’m sorry that the troubleshooting steps mentioned in the article did not work for you. More in-depth troubleshooting may be done by opening a ticket with our Technical Support team. You can sign in to your Zoom account and visit https://support.zoom.us/hc/en-us/articles/201362003 to view other available support options based on account type.

Thank you, and have a good day.

[MGSR]

Hi @DYNEDE-VIE!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @DYNEDE-VIE!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

[Roypetel]

Hi

I have the same issue, have read the article in the previous response and it did not work - system still prompts for the original .msi file.

please advise. 

[MGSR]

You can download the .msi installer at this link. Kindly check if your Zoom updates are handled by your IT department. You can check out more in this article.