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Zoom Clips - Crashing after Start

FKimbrew
Explorer
Explorer

Hey! 

 

I am having an issue launching Zoom Clips. I just recently started using my iMac (had a Macbook Pro that got destroyed prior) and every time I click "start recording" on the Zoom Clips, the entire computer shuts down, restarts and I'm back to square one. This has now happened four times in a row. I thought maybe it was a Zoom issue until I started a meeting and it worked just fine! No crashing. 

 

I am attaching my specs, and also, want to add I do have a condenser USB microphone attached, in the computer. I see some issues in the past did include issues with the microphone was attached. 

 

 

1 REPLY 1

elliot1
Zoom Employee
Zoom Employee

Sorry to hear you're experiencing this issue. I'll ask our engineering team to take a look. In the meantime, have you encountered the crash again since your last attempt?
Also, thank you for sharing your system specs and microphone setup — that’s helpful context.