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2025-05-12 11:07 AM
Hey!
I am having an issue launching Zoom Clips. I just recently started using my iMac (had a Macbook Pro that got destroyed prior) and every time I click "start recording" on the Zoom Clips, the entire computer shuts down, restarts and I'm back to square one. This has now happened four times in a row. I thought maybe it was a Zoom issue until I started a meeting and it worked just fine! No crashing.
I am attaching my specs, and also, want to add I do have a condenser USB microphone attached, in the computer. I see some issues in the past did include issues with the microphone was attached.
2025-05-30 11:08 AM
Sorry to hear you're experiencing this issue. I'll ask our engineering team to take a look. In the meantime, have you encountered the crash again since your last attempt?
Also, thank you for sharing your system specs and microphone setup — that’s helpful context.