cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Cannot enable Zoom App SDK for my Zoom Contact Center app

strager
Explorer
Explorer

I am trying to follow this guide to create an app which integrates with Zoom Contact Center: https://developers.zoom.us/docs/contact-center/apps/create-zcc-apps/#step-3-select-zoom-products-and...

 

Step 3 substep 4 says the following:

In the In-client App Features section, select the Zoom features available to your app users in the Zoom client. To build Contact Center apps, it is mandatory to use Zoom App SDK; enable Zoom App SDK and select + Add APIs to add APIs and events.

 

Problem: I cannot check the Zoom App SDK option. It says "This feature is not available based on the product you select.". Here is a screenshot: https://imgur.com/53D7UcP

 

I do have "Contact Center" checked under "Select where to use your app" per step 1 substep 1: https://imgur.com/3tQFLIe I also have added Home URL which is valid according to the OWASP checks.

 

Question: How do I check the Zoom App SDK option for use with Zoom Contact Center? Is the guide outdated? I think I do not want my app to work with Team Chat or Rooms, but I am not sure.

 

1 ACCEPTED SOLUTION

Ah, I didn't realize there was a separate developer forum. I posted my question there: https://devforum.zoom.us/t/cannot-enable-zoom-app-sdk-for-my-zoom-contact-center-app/114742

View solution in original post

2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @strager,

Welcome to the Zoom Community! We're glad to have you here.

Regarding your concern, it would be best to post it at the Developer Forum.

Have a great day. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

Ah, I didn't realize there was a separate developer forum. I posted my question there: https://devforum.zoom.us/t/cannot-enable-zoom-app-sdk-for-my-zoom-contact-center-app/114742