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Pronouns in Zoom AI Companion Meeting Summary

sandrineg
Listener

The Zoom AI Companion is using incorrect pronouns in the meeting summary. Please update the logic used for determining pronouns to either use the pronouns provided by the user within their Zoom account and/or always use gender neutral pronouns.

1 ACCEPTED SOLUTION

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @sandrineg 

Just wanted to follow up on this and let you know we recently updated our AI models and Meeting Summaries will either use the participant's pronouns they specified in their Zoom Profile, or, if not specified or not signed-in, the gender-neutral "they" will be used instead. 

This should affect Meeting Summaries generated after Dec 5th. 

 

Let me know if that's working better for you!

View solution in original post

12 REPLIES 12

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @sandrineg 

Thanks for the feedback! We are working on many different aspects of the AI Companion Meeting Summary feature and appropriate pronoun usage is one thing we're working on improving. 

It would make so much more sense to predict he/she based on the name. Using “they” is so confusing in the summary and often makes no grammatical sense. If 99.9% of people can easily be identified by the male/female name, why not use that as the baseline and if someone wants a non binary pronoun they can select it. Assuming gender neutrality with “they” just makes the summary difficult to understand, especially because it can mean one person or multiple people, and that matters. 

Maybe...

 

Our CEO is Rayandra, but she goes by Ray, and the AI misgenders HER all the time, even though it clearly says She/Her in her profile.  My name is Kim, from the UK living in the US, and in the UK Kim is a often a male name, although I am female... I leave the pronoun field in the profile blank.

Fine, unless your name is:

  • Alex
  • Andy
  • Casey
  • Jamie
  • Jordan
  • Taylor
  • Morgan
  • Avery
  • Riley
  • Cameron
  • Quinn
  • Sam
  • Peyton
  • Skyler
  • Kendall
  • Charlie
  • Emerson
  • Frankie
  • Dakota
  • Bailey
  • Robin
  • Parker
  • Corey
  • Drew
  • Hayden
  • Adrian
  • Logan
  • Rowan
  • Spencer
  • Pat
  • Lee
  • Jesse
  • Chris
  • Terry
  • Sydney
  • Shawn
  • Kelly
  • Jody
  • Leslie
  • Blair
  • Reese

++++

That's true. The robot wouldn't be able to guess those names. But the vast majority of names do have conventional genders. I'm pretty sure the braintrust at Zoom can program a default that identifies the vast majority of people's genders correctly and that easily allows people to assign their own genders. That's better than a default that misgenders the vast majority of people and that ignores people's self-identification. 

GidonAriel
Listener

I would prefer the AI to guess if the speaker is a male or female. My Zoom meeting have never had someone who is not binary and clearly identifiable, and if that ever will happen I will deal with it. But to replace "they" with he or she every time is quite bothersome

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @sandrineg 

Just wanted to follow up on this and let you know we recently updated our AI models and Meeting Summaries will either use the participant's pronouns they specified in their Zoom Profile, or, if not specified or not signed-in, the gender-neutral "they" will be used instead. 

This should affect Meeting Summaries generated after Dec 5th. 

 

Let me know if that's working better for you!

Hey Bort -- 

 

So the direct feedback from two -- now three -- users is that this is not a good solution. As the other two stated, none of my clients are nonbinary (and how many of the Zoom users are??). You're putting the burden on the vast majority to "protect" a noisy and tiny minority around pronouns. 

It's a pain to have to export the doc, Search and Replace gender-neutral pronouns and change them to gendered before I send this off to my clients. Why not simply have the default be GENDERED, because those who care about this kind of thing can change their pronouns in their Zoom profile to be NONGENDERED? Doesn't it make sense to put the burden on those who don't want to be misgendered? 

The "them/they" stuff is a grammatical nightmare and makes the meeting summary hard to get. 

This is an enormous pain. 

 

If you're going to use this approach, you should at least alert uses of this at the beginning of a meeting so they know to update their gender in case they've inadvertently left it blank. 

 

And why default to gender-neutral? The vast majority of people and names are not gender-neutral, so this creates an unnecessarily large burden. A "default" should attempt to minimize aggregate burdens. 

Not working for us.  Our CEO goes by Ray (Rayandra) and has clearly stipulated her pronouns in her profile but AI Summary 100% of the time misgenders her.

 

Is there a specific format the the AI recognizes?  She/Her/Herself or Her/She/Herself...?  etc. etc...

Coz, whatever it's doing, it just ain't right

Why default to "they" when the vast majority of the population identifies with conventional pronouns? 

If you're not willing to do that, why not allow users to identify genders before the AI generates the summary? 

js310
Listener

Since the summary is generated by AI in the first place, how hard would it be to default to conventional genders by name and then allow meeting hosts to update genders -- whatever they may be -- when editing the report and have AI adjust accordingly? Manually changing every pronoun is an enormous pain. (You can't search-and-replace because noun cases may differ from "they" to "he/she".)