Not Automatically Receiving AI Notes

[NewhouseProject]

Previously the AI Companion notes were sent automatically after each call but that is no longer happening. I checked my settings to make sure I have the auto setting actia

[ChapmanBiz90731]

I am having the same issue where the automatic setting does not always record the meeting summary.  I still have to manually click the AI button which defeats the reason to have the setting turned on in the first place.

[MadamePrez]

Same thing happened to me -- and to another business associate with her account. Getting kind of common, apparently! Looks like we shouldn't count on the "automatic" setting when we start a meeting. I suggest always manually starting it. 

[ChapmanBiz90731 · Accepted solution]

As a temporary fix to this issue, I took of the automatic and added the reminder feature so I would not forget it when starting a new meeting.  Now I never lose the summary.  Yea!

[MadamePrez]

Excellent idea. Thank you!

[AppleTreeSpeech]

hello I can see the

Meeting summary with AI Companion

radio button

And under that I see these two check boxes:

Turn on meeting summary automatically when meetings start

Send an email notification when sharing with users

 

So I deactivated the automatic. But how do I add the Remind feature? Where is that?

[AppleTreeSpeech]

where is the reminder feature?

[MadamePrez]

Go to "Settings" in your account; then go to

Meeting summary with AI Companion

Scroll down to 

Remind me to turn on AI Companion when I'm hosting a meeting

Then turn on the toggle. See screenshot.  

Also, you'll know the summary is turned on when the little AI symbol is pulsating in the upper right corner of your meeting. 

Hope this helps!

[NewhouseProject]

Thank you all. I will use the reminder feature as well because I did have the automatic feature selected and it is not consistent. I've also placed a ticket with support because Zoom needs to be aware.  

[MadamePrez]

Thank you for placing the ticket. I meant to do that! Did it once before on another issue and the support group did listen and corrected. Let's hope they do the same with this.

And btw, I discovered you don't have to deactivate the automatic feature. But also setting the reminder will ensure you start the summary.