Inconsistent performance of AI Companion Features

[Eliz_MIT]

I have been testing out advanced features in our enterprise Zoom account to help streamline our work related to typing up and managing meeting notes. When the features work--they are great. But when they don't work for no understandable reason, it is a major disappointment requiring back up approaches (which minimizes the impact of using the features if they are intermittent in functionality).

The specifics:

1. Meeting transcripts. These are great when you remember to (a) turn it on at the beginning of a meeting, and (b) save the transcript immediately before exiting the meeting. I find it odd that Zoom can automatically start recordings and save recordings for you, but not automatically start or save transcripts. Why? I don't need to record with everyone on video and talking, etc. The transcription is much more helpful in capturing notes from a meeting, and when it works, it really reduces the time it takes us to distribute meeting notes. I can't tell you how many times I have accidentally closed the meeting before saving the transcript, so now I have multiple staff members saving it so we don't accidentally lose it. Zoom could address this and make it less stressful! 

2. Meeting summaries (using AI Companion). Because of the challenges experienced with #1 above and losing meeting notes because we forgot to manually save them, I testing out using the meeting summary feature. I have it set to automatically create meeting summaries for every meeting that I host and to automatically send me the summary via email. Again, when it works, it is fantastic. But I had an important meeting yesterday that I was looking forward to reviewing the summary, and it never arrived. It is as if the meeting didn't happen. Earlier in the day I had another meeting and promptly received the summary in email. So what gives? This has occurred now several times. I have not changed my settings. I am the host and/or meeting organizer for all of these I want a summary on, and it seems to not be totally reliable.

3. I used the new Zoom docs feature to edit a meeting summary. AI doesn't get everything right and it is great that you can edit the notes. But I cannot resend the revised document and meeting summary to my email. It's nuts that the only way you can access or see them is through the Zoom application itself. I also want to print or save them as a PDF, or even export them to Word, but none of those options exist either. I did manage to cut and paste a meeting summary into a Word document, had to reformat it, but at least I was able to store it offline and share it easily with others--particularly those outside of my organization who I don't want to be accessing these summaries in my Zoom account.

Thank you for creating interesting new features, but when they are really "beta" it would be good to let users know not to rely on them as it's all a bit hit or miss at the moment.