cancel
Showing results for 
Search instead for 
Did you mean: 

Whiteboard settings

erinhales
Listener

Participants are unable to annotate the whiteboard anymore.

It seems like an organisational access issue, but it is just a personal account, so I don't have an organisation....

In 'in meeting whiteboard' settings under 'whiteboard sharing defaults' I get the error "your admin has disabled this setting for your organisation".

Any help greatly appreciated!

6 REPLIES 6

AlisonOwO
Listener | Zoom Employee
Listener | Zoom Employee

Hi @erinhales 

Can you give more details like screenshots of the error you meet? And I want to confirm:

1. You use classic whiteboard or new whiteboard

2. Did you share the whiteboard to meeting, but participants cannot edit because of no toolbars?

Thanks @AlisonOwO 

The forum won't allow me to attach screenshots!

I'm trying to use new whiteboard, and I am sharing the whiteboard to the meeting, the participants don't have edit permission so can't see a toolbar.

AlisonOwO
Listener | Zoom Employee
Listener | Zoom Employee

I'm not sure whether the participants are not in the same organization.

If your account admin has disable to share the whiteboard with external user, while you share whiteboard to a meeting, participants from other accounts or organizations cannot edit it 

AlisonOwO_0-1706605259103.png

 

I don't have an organisation though, my zoom account is just me! So I am the admin? Despite this, I can't change the settings...

AlisonOwO
Listener | Zoom Employee
Listener | Zoom Employee

You should be the admin I think.. But you cannot change the share setting in my above screenshot in https://zoom.us/account/setting?😂 So bad...

I can't change any permissions settings. But then I also don't have a "whiteboard cloud sharing" settings menu.