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Zoom features disconnected

G27
Listener

My computer was hacked. One of the consequences was that I lost zoom. I am an ongoing client. I reinstalled Zoom but I cannot access all the features that I used to have .E.g. schedule a meting etc. What do I need to do? 

1 ACCEPTED SOLUTION

RN
Zoom Moderator
Zoom Moderator

Hey @G27, when your computer was hacked do you believe that your Zoom account was also accessed without your consent?

 

You can double-check your Zoom settings at https://success.zoom.us/profile/setting and reconfigure your Zoom profile settings within the Zoom Web portal, unfortunately, I am unaware as to what could've happened.

 

You can also 'sign me out of all devices' at zoom.us/profile via the web portal and I'd also advise resetting your password at https://zoom.us/forgot_password.

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

View solution in original post

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hey @G27, when your computer was hacked do you believe that your Zoom account was also accessed without your consent?

 

You can double-check your Zoom settings at https://success.zoom.us/profile/setting and reconfigure your Zoom profile settings within the Zoom Web portal, unfortunately, I am unaware as to what could've happened.

 

You can also 'sign me out of all devices' at zoom.us/profile via the web portal and I'd also advise resetting your password at https://zoom.us/forgot_password.

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️