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Chat notification even though no new message

Julie88
Newcomer
Newcomer

‎2023-01-24 04:25 AM

Hi there!

We have deployed Windows client version 5.13.3 in our company. Recently, in Team Chat the unread message badge shows that there are new messages, but there is no message, missed call or alike.

 

Have you experienced this, too? Any ideas how to fix it?

Thank you!

1 REPLY 1

SueV92
Newcomer
Newcomer

‎2023-01-24 07:15 AM

Hi Julie - I just hosted a workshop and even though I saw a chat preview of a message, it didn't show in the chat feed. My co-host also didn't see these messages, but a participant said they could see them. Perhaps it's an issue with the host? We are also on 5.13.3