How to Build and Scale a Community in 12 Months: Lessons from Zoom | @alexisbrown ✨

Alexis leads the Zoom Global Community team and is passionate about community engagement, scaling global self-service support, and driving successful online interactions. With ten years of experience in community management, Alexis is a seasoned professional in online collaboration and digital support forums.

CMX is the world's largest network of community professionals. Its mission is to help community professionals thrive through world-class tools, training, and resources. 

This talk was recorded at CMX Summit 2022: Thrive

Please watch and let us know your biggest takeaway in the replies below 👇

It’s time ⏰

We’re teaming up with our friends at Room Rater to rate your Zoom background (real or virtual)! 

Share a picture of yours in the replies below 👇

Also, check out the latest Zoom TikTok video to see which backgrounds a few of our Zoomies are using 😎

Hello Zoomers! 👋

Whether for a work meeting, a workout class, a birthday party, or another type of virtual celebration, I'm sure we all have attended a Zoom meeting at some point. Plus, who doesn't enjoy a funny meme? 

Post your favorite Zoom meme(s) in the replies below! 😁

I'll go first 👇

Hi Zoomers! 

Virtual backgrounds are one of the easiest ways to make Zoom meetings more fun 😎

What’s your favorite/go-to virtual background? 🏞🏙

Share in the replies below 👇👇

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My favorite virtual background would have to be our Zoom Community virtual background. A close second would be my virtual background that looks like I’m living in a high-rise apartment building because I love a good city view.

Hello Zoomers! 

Whether you have a full day of Zoom Meetings ahead of you or you're headed to school or the office, I'm sure there's something you need to kickstart the beginning of a great day ☀️

What do you need to ensure you have the BEST day? Is it coffee, tea, a lucky shirt, a morning run, or something else? ☕👕✨

Share in the replies below 👇👇👇

I'll go first...

I always need a blanket. For context, I am a fully remote worker (😂).

I've had this pink blanket since college that I would always use when I needed a good study session or had a long paper to write. This blanket has followed me into adulthood and can usually be found draped across my knees during my Zoom meetings 😆

Happy One Year Anniversary to the Zoom Community 🥳🎉❗

A community is only as great as the members that make up the community, so we want to take the time to thank each of you for the time, the likes, and the helpful replies and solutions you have contributed to the Zoom Community.

Over the past year, we have achieved the following milestones: 

👋🏽 150k+ community members

🗣️ 55K+ posts 

✅ 2K+  accepted solutions

 🔍 500K+ solution views

📈 9M page views

We have also received so many wonderful testimonials from our community members! 

How has the community helped you over the past year?

Share in the replies below 👇

Thank you & we can't wait for another great year! 😎

Do you or someone you know in the Zoom community love helping out your fellow community members? If you love to:

🏆  Provide helpful solutions 

🏆  Showcase product expertise

🏆  Continually contribute to the community 

🏆  Deliver happiness in the Zoom community

… then you might be a perfect fit for our Zoom Community Champion program. 

Get involved today to make meaningful connections, get exclusive access to events/perks, and earn fun digital rewards! Click here to nominate yourself or another Community member! We’re excited to see your nominations rolling in 😊

What location will you work from this summer? ☀️

The first 3 words you find are the location where you'll be working from this summer.

Tell us where you'll be in the replies below and/or on LinkedIn 😎

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Looks like I'll be alternating between my home, the couch, and the beach 😎

Can't complain about that at all 😊