Unable to remotely launch some Zoom Room controllers

[NocturnalDC]

This is weirdly only affecting some of our Zoom Rooms, not all. I try to launch the controller of a room from the admin portal, but get hit with the attached "Cannot connect to Zoom Rooms" screen. Any ideas on why this may be the case?

[RN]

Hey @NocturnalDC welcome to the community! Could you please confirm the type of Zoom Room controller you're having trouble with, whether it's an Android, iOS, or web-based Zoom Room controller? Have you attempted to update the Zoom Room controller application or any operating system updates on any of the controllers? 
 

[NocturnalDC]

Mix of some Poly TC8s as part of the Poly X50 series and then also a couple Crestron TS-1070s (Android). What's weird though is that we have ~55 Zoom Rooms in our environment and are not seeing this same issue with others that use the same gear (same version/OS as well).