Hello to all!
I have zoom Pro account and I have recently signed off for $15/month phone service. I set up the phone and the phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not available in your calling plan". What does that mean? Does that mean I cannot make calls to outside numbers? Can someone, please help?
thank you for your question and for leveraging the Zoom Community!
What Plan are you subscribed to?
First, please go to Phone system management --> Users & rooms --> you able see your name, then make sure under the Package you able to see your subscription plan and the number next to that.
@Fr , Thank you for using Zoom Phone and posting your question to the Zoom Community!
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If you still cannot call out please let us know, we are here to help.
I'm having the same problem. My plan is
Hello, just signed up for Basic Phone Plan, $10 PM, and am getting the exact same message. I'm good with all the above comments other that I do not have a direct dial in number established. Is that a requirement? I'm using the Windows Client, but when selecting the Phone I don't see a dial pad. I am able to initiate call from the IOS app, which is when I get this message. Thanks for reviewing