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Zoom virtual background on Android

harryharoon6
Listener

I have been using an Android phone and trying to get a virtual background but every time I tried it comes up with a message saying "An error occurred".

2 REPLIES 2

bob_sat
Attendee | Zoom Employee
Attendee | Zoom Employee

1. Zoom displays a mobile notification whenever there is a new update. Make sure you are using the current version of Zoom (5.15.12). You can check if you are using the current version of Zoom here

2. Please check the step guide on how to change your virtual background using your Android phone. 

3. If you continue to experience issues, submit a request to Zoom Support.

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Please read this Zoom support article to see if your Android device meets the minimum requirements to use Virtual backgrounds.

 

https://support.zoom.us/hc/en-us/articles/360043484511#collapseAndroid 

 

Regards

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