Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Zoom Phone call monitoring

ashortexpediter
Listener

We are having issues with call monitoring.  The monitor is set up to monitor users (not the call queue).  He is only able to listen in on inbound calls but unable to tap into outbound calls.  Anyone else have this issue and solved it?

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @ashortexpediter.  I saw your question was unanswered for a while, and Rules I don’t have experience with call monitoring, in thought I’d at least jump in and point you in the direction of some info. 

Please review this Zoom Support article on call monitoring. There are some conditions under which a call can’t be monitored, and that article might help you understand the specifics of your particular situation. 

If that doesn’t help, please reach out to Zoom Support staff with a Support Ticket at:

https://support.zoom.us/hc/en-us/requests/new 

 

I don’t think many volunteers here in the Zoom Community have Zoom Phone, let alone in-depth experience in a medium to large organization. 


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!