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It's been happening to me for some time that the zoom app on my android phone automatically answers incoming zoom calls. Is there any setting to change to avoid this problem?
I'm not quite clear on what you mean by "automatically answers". If you don't want it to ring on your Android, you can just log out of the app. There was a recent change made in the system to allow you to break out which devices (desktop app, mobile app, appliance app, desk phone) ring when a call comes in. You can configure that on the Zoom web portal under Personal > Phone > Settings (https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/settings), then look for Call Handling.
I hope that helps!
That's so odd. I don't have an Android. Are there any new options in the Zoom app for Android that relate to it? Recording a video would be a good idea! I would also note if it happens when the phone is locked versus unlocked, and if the app is onscreen or not.
In any case, I would suggest submitting a support request at https://support.zoom.us/hc/en-us/requests/new.
The mystery thickens. When the user receives a call, the phone is idle with the screen off. The screen turns on, auto answer is activated and the call is put on mute. Before proceeding with further investigation, I am updating the Epos software of the headphones and installing Android 13 on the smartphone. Next Tuesday I'll do a test with all the updated environment. I can't attach the video because only photos are allowed.
Haha, yeh, it is a bit weird but not all that surprising. Pixel phones are generally stripped of a lot of stuff that other Android manufacturers add. I was doing it with the headset connected. Fortunately, I think I have resolved it, though I am not totally sure how. The only other thing I found said that 3rd party apps might be interfering so I removed Phone permissions from an app that did not seem to need them (ESPN) and now I am no longer having calls auto-answered. Yay! Thanks for the prompt responses though!