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2021-12-20 12:37 PM
We're interested in integrating incoming Zoom calls into our CUCM workflow for our call center.
I see some Zoom/CUCM integration steps (https://support.zoom.us/hc/en-us/articles/115005484406-Setting-Up-Cisco-Unified-Communications-Manag...), but there isn't an explanation about what the outcome or workflow of such integration is.
Does anyone know, or can you point to a resource?
2021-12-20 01:14 PM
Think of this as a BYOP (Bring your own PBX) where you create a SIP trunk between Zoom and your on-prem CUCM solution. It will allow you to route calls "on net" between the two environments and eventually move everything to a single platform.
2021-12-20 01:41 PM
That document was written to describe what was needed for Cisco video endpoints registered to Communications Manager to connect to Zoom via a Cisco Expressway. It was for a rather specific use case.
If you're looking to add Zoom Phone calls into your contact center, then as @townsendwc mentioned, a BYOP approach will allow you to create a dial-plan to route calls
2021-12-20 01:45 PM
2021-12-20 01:55 PM
thanks, @RobF and @townsendwc - Rob - I think you're talking about what we're looking for. Do you, by chance, ever jump on a call with a company to give some insights? Do you have a consulting fee?
2021-12-20 02:28 PM
I am part of the Solutions Engineering team here at Zoom. Happy to Help. I am free Tuesday 12/21 at 10 or 2:00pm central time if you want to discuss the integration of Cisco video devices into Zoom Meetings. You can use the Messages option in the top right of the Community page to send a private message with your contact info.
2021-12-20 03:43 PM
10:00 CST tomorrow is perfect for us, @RobF . Sorry - I don't see the private message option on the Community page. My email is ***********. Thanks!
2021-12-20 03:44 PM
sean at nursedisrupted dot com