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We're interested in integrating incoming Zoom calls into our CUCM workflow for our call center.
I see some Zoom/CUCM integration steps (https://support.zoom.us/hc/en-us/articles/115005484406-Setting-Up-Cisco-Unified-Communications-Manag...), but there isn't an explanation about what the outcome or workflow of such integration is.
Does anyone know, or can you point to a resource?
That document was written to describe what was needed for Cisco video endpoints registered to Communications Manager to connect to Zoom via a Cisco Expressway. It was for a rather specific use case.
If you're looking to add Zoom Phone calls into your contact center, then as @townsendwc mentioned, a BYOP approach will allow you to create a dial-plan to route calls
I am part of the Solutions Engineering team here at Zoom. Happy to Help. I am free Tuesday 12/21 at 10 or 2:00pm central time if you want to discuss the integration of Cisco video devices into Zoom Meetings. You can use the Messages option in the top right of the Community page to send a private message with your contact info.