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Transfer a call - person doing the transferring is internal

onthefly
Newcomer
Newcomer

‎2023-01-13 07:20 AM

When a warm transfer happens from an internal user, is it possible for them to stay on the line and listen in? 

 

The caller ID still shows the internal person's number (which I see is the default setting, so not asking about that), so it makes me curious.

 

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1 REPLY 1

FORE-Craig
Expert
Expert

‎2023-01-13 07:45 AM

Hi @onthefly 

 

Once the Warm Transfer selects Complete Transfer, the User transferring the call is disconnected. If the User has Call Monitoring rights, they could technically reconnect to the in-progress call to Listen.

 

I hope that helps!

 

Craig
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