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I have a database of contacts in Accelo, which syncs with Google.
I'd like to sync those contacts to Zoom, and setup separate call queues based upon whether or not the caller is a known contact (i.e., the caller ID appears in our system) or the contact is unknown (i.e., isn't in the system).
I realize this may be a custom integration, but is this technically possible?
Yes you can sync your google contacts to Zoom. After that your program should have the logic to decide known vs unknown contacts, and based on that use APIs to add those users to Call Queues. Please explore:
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
Sure, here's the workflow. We're not married to call queues, shared lines, or anything else, so I've avoided using Zoom terminology.