SMS Campaign Errors

[cdconsulting]

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account doesn't have any support for it. The company only has three employees so any plan that is bigger is overkill. Not sure where to go for answers.

[sachinzoom]

Greetings,

Can you please screenshot or paste the message as received once you submit the campaign for approval ? Hope you have already created a brand etc.  Steps are here:

https://support.zoom.us/hc/en-us/articles/5016496738445-SMS-MMS-10DLC-Compliance-for-Zoom-Phone-and-...

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[jonzack]

We are having the same issue. A solution to this would be appreciated. 

Thank you 

[sachinzoom]

Hello @jonzack 

Welcome to Zoom community.

Sorry to hear. Posting my response as above for you:

Can you please screenshot or paste the message as received once you submit the campaign for approval ? Hope you have already created a brand etc.  Steps are here:

https://support.zoom.us/hc/en-us/articles/5016496738445-SMS-MMS-10DLC-Compliance-for-Zoom-Phone-and-...

Let me know

[underwoodrsw]

 

Hi there,

i’m having a similar issue. This is the message that keeps showing up when I go to submit the brand; 

To my knowledge, I have never registered another brand before. I verified under “SMS Campaigns” and there are no brands registered. 

- Stephanie

[FORE-Craig]

@underwoodrsw 

Hi Stephanie!

On the Zoom web portal at Admin > Advanced > SMS Campaigns at the top in the section called My Brand do you already see your organization's information?  (see attached). If you do, and the information is correct, proceed to create the SMS Campaign, in the section below called SMS Campaigns. If you have previously created a campaign and it was rejected, you will need to Delete it, and create a new one by clicking the ellipses (...) at the far right of that line. 

I hope that helps!

 

[underwoodrsw]

Hi, 

I don’t have a brand setup but it’s still giving me error messages. This is a new error code that came up when I tried to submit my brand:

 

[sachinzoom]

Hi Stephanie,

The issue is the downstream service with TCR not at Zoom end.
The solution is simply try to Create 10DLC Brand again, which may take multiple attempts.

Please try deleting and recreating the brand and it should fix the issue eventually. The vendor is working on fixing these issues.