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2023-02-05 10:10 AM
Does non self-service Zoom Phone System training exist? Both back-end sys admins and end users?
I expect this to be a paid training, of course but I can't find any resources. It doesn't have to be provided by Zoom, third party training vendor is fine - I just can't find anything.
Our workforce is extremely low-tech and self-anything does NOT work at all; it has to be face-to-face even if via Zoom (not physically in person)
2023-02-05 02:48 PM
Please reach out to Zoom phone PSO team and they can set you up with paid trainings:
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
2023-02-06 06:03 AM
if you have one, your zoom customer success manager may assist with training.
i do not know if your users have desk phones or use zoom clients.
i have found 1 or 2 page quick start guides for poly and yealink desk phone users work well.
Quick start guide for Poly VVX series phones – Zoom Support
Quick start guide for Yealink T4/T5 series – Zoom Support
poly has a one sheet quick start guide with pictures but it is not specific to zoom.
Polycom VVX 250, 350, and 450 Business IP Phones Quick Tips
poly also has pictures of the vvx phones with explanation of keys. please see attached.
zoom also has support articles for zoom phone admins.
Getting started with Zoom Phone (admin) – Zoom Support
zoom also has live webinars where participants can ask questions.
please see also