You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.
Learn more about our hybrid event experienceEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-08-01 09:46 AM - edited 2022-08-01 09:55 AM
We are in the process of deploying Zoom Phone across the enterprise. The company structure is that we have a main company with three business units. When the person before me set everything up in Zoom, he created the three business units as sub accounts under the main company set as the master account. This was done to keep billing separate so that each business unit could be charged appropriately. Now that we're deploying Zoom Phone, I think this is going to limit what we can do. We might want to have some integration among users in different business units such as being able to add them to call queues or shared line groups, or the ability for an auto-attendant to send a call to people in different business units. From my experience so far, this does not seem to be possible if those users are in different sub-accounts. When I configure a shared line group, for instance, the only option to add members is either those in the master account if that's what I'm managing. If I'm managing a sub-account, only other users in that same sub-account are visible and able to be added.
I'm trying to get confirmation that this is a structural limitation of Zoom Phone and if it is, we need to be creating all of our users in the master account, it would seem, and figure out other ways to track licensing. I want to get this configured properly as quickly as possible before we get even more users in sub-accounts that would need to be moved.
2022-08-04 11:54 AM
Does Zoom Phone support this sub-account system? I have not heard of that. When we rolled out we group by sites (which mostly means physical office location but not always in our case).
Can you use the department or call center fields for your needs?