I cannot text an International phone number on my zoom app even though my settings are enabled

[fornaroml]

I keep receiving an error message that it won't send through. The international texting has been enabled with all countries selected. How do I get it to successfully send?

[SBBNN]

Hi Fornaroml,

Can you please submit a support ticket via https://support.zoom.us/hc/en-us/requests/new to have a closer look into this issue?

Thanks.

Kind Regards,

[OliverVillarin]

Hi Fornaromi,

Please follow the steps below: 

Account management -> Billing -> Look for Zoom Phone -> Click "View/Edit Countries/Regions" -> Go to SMS then enable the countries you want your user to be able to send SMS to. 

Thanks,

[PRD2]

I have the same problem. I follow the suggested steps, to no avail.