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  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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I cannot call back, but can receive calls to my Zoom phone app.

AugustWind
Newcomer
Newcomer

‎2022-07-18 06:21 AM

Hi,

Has anyone ever expereinced this? 

I can receive calls on my Zoom app on my cell phone but I can not call back and get this message: ERROR Call Failed.

0 Likes
1 REPLY 1

YaBoiB
Community Champion | Employee
Community Champion | Employee

‎2022-07-18 10:29 AM

Hello @AugustWind,
My name is Brandon. Thanks for joining the Zoom Community! When you go into the profile of your account on a desktop machine and web browser can you see that you have a Zoom Phone license assigned to your account? 

 

Screen Shot 2022-07-18 at 12.28.14 PM.png

 

Thanks, 

Brandon

 


Brandon (he/him/his)
Zoom Community Champion
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