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Calls not coming through on IOS mobile app?

sgillis
Observer

Calls no longer coming through on mobile app - can see the call history, VM's etc. but did not received call notification at the time of the call.   Have logged out of the app & back in did not resolve the issue?

4 REPLIES 4

jtstockton
Observer

I had a user report they have been having this issue all week. Gathering logs to send to support. 

FORE-Craig
Participant

Hi,

 

Are the calls coming to a direct inward dial number or through a Call Queue? Perhaps you have toggled them off in the iOS Zoom app's Settings under Phone. With the iPhone's Focus Mode set to Do Not Disturb etc, the the Zoom app will not ring either, you may want to check this.

 

I hope this helps!

Craig

Craig

sgillis
Observer

my user deleted & reinstalled the mobile app & it seems to have corrected the issue.

Great!

Craig