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2022-02-14 05:26 AM - edited 2022-02-14 01:01 PM
My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, so if they miss a call due to being on a video call, nobody else has a chance to answer the call. I have the config set to disallow receiving call queue calls while taking a call.
EDITED: I actually put myself in the queue today, and it does not ring through, but it does send me calls while I'm on a video call, that then are just missed and go to our auto-attendant. (My call isn't interrupted with ringing, but after my call is over I see that I've missed 3 calls from the queue.) Since it's in a rotating distribution, nobody else has the opportunity to pick up those calls while I'm in my meeting. Again, is this expected behavior, therefore I will need to remember to remove myself from the queue when I am on a video call?
2022-02-14 07:04 AM - edited 2022-02-14 12:48 PM
I would have thought that the setting you chose would handle it. Are they using the Zoom desktop app, mobile app or desk phone?
2022-02-14 07:42 AM - edited 2022-02-14 12:49 PM
2022-02-14 09:01 AM
The user is only using Zoom desktop for Mac. She also has the box checked in Zoom preferences to hide incoming calls while in a meeting.
This is why I am stumped. 🙂
Thank you for the suggestions!
2022-02-14 09:40 AM
I would suggest that you log this as a bug! I have the Mac desktop version also. I will attempt to test it when I get a chance.
2022-02-14 10:00 AM
Thank you, Craig! Have a wonderful day.