reset password not working

[SusanOrlando]

I need to reset my password.  When I click the reset password link, it does not take me to the correct page.  Instead, it takes me to "my meetings".  I have tried this multiple ways, clicked the link from different pages and sites, tried typing in the address.  Nothing works.  I cannot get to any page that will allow me to reset my password. Help please!

[Ray_Harwood]

Hi, @SusanOrlando.,

Are you logging in with a Username/Password?  If so, are you changing it from this part of your Profile page on Zoom.us?

If you are NOT logging in with Username/Password, but are logging in with Google, Facebook, SSO, or some other means... you can't change your other system password here - you have to do that on the system it belongs to.