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reset password not working


I need to reset my password.  When I click the reset password link, it does not take me to the correct page.  Instead, it takes me to "my meetings".  I have tried this multiple ways, clicked the link from different pages and sites, tried typing in the address.  Nothing works.  I cannot get to any page that will allow me to reset my password. Help please!


Community Champion | Customer
Community Champion | Customer

Hi, @SusanOrlando.,


Are you logging in with a Username/Password?  If so, are you changing it from this part of your Profile page on



If you are NOT logging in with Username/Password, but are logging in with Google, Facebook, SSO, or some other means... you can't change your other system password here - you have to do that on the system it belongs to.

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !