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reset password not working

SusanOrlando
Listener

I need to reset my password.  When I click the reset password link, it does not take me to the correct page.  Instead, it takes me to "my meetings".  I have tried this multiple ways, clicked the link from different pages and sites, tried typing in the address.  Nothing works.  I cannot get to any page that will allow me to reset my password. Help please!

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @SusanOrlando.,

 

Are you logging in with a Username/Password?  If so, are you changing it from this part of your Profile page on Zoom.us?

Ray_Harwood_0-1669830303681.png

 

If you are NOT logging in with Username/Password, but are logging in with Google, Facebook, SSO, or some other means... you can't change your other system password here - you have to do that on the system it belongs to.


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !