Zoom not recognizing my RODE mic

[marcum]

Does anyone know how to make Zoom recognize my RODE mic again? I've done all the settings etc. It used to work fine and now will not pick it up - the mic is working and all connections are good. 

[Eliot]

hi marcum,

have you tried re-seating the usb dongle?

if this does not work, which rode mic model are you using and what zoom client and version are you using?

thanks, eliot

[marcum]

I have - I am Zoom pro and not really sure what version - how do I figure that out?  Thanks Eliot