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UPDATE: Issue fixed with update to 5.11.4 (7185)
Since the update on 7/19/2022, Zoom has been quitting unexpectedly and crashing and video has been freezing. It quits/crashes when I'm in Settings or anywhere else, actually. If I manage to get into Zoom to host a meeting or attend a meeting, my video freezes continually. I toggle the camera off and then back on and it works for a few seconds then freezes again.
I've uninstalled Zoom, shut down my computer completely, started my computer, then reinstalled Zoom to no avail.
I've unchecked all the boxes under 'Use Hardware Acceleration For' and it still freezes and/or crashes.
I've checked all my Windows settings, hardware conflicts, driver updates, etc. And nothing.
Quits/freezes whether Background filter on or off.
Logitech C525 webcam
GeForce 1050Ti, Driver 516.59
Windows 11 Pro Insider Preview 25163.1000
Solved! Go to Solution.
I tried. Every time I click on the download button, it takes me to a screen to download 5.11.3. So gonna be using WebEx for awhile, me thinks.
No it doesn't work.. when you go to that site there is no way to download the older version even if there is a link on the right panel for it. When you go there and click on the download button for the 5.11.1 zoom client it sends you straight to download the latest version anyway. It seems to be really hard to find a site that does not have the latest version. So until Zoom gets off their hands and fixes it there is no way to roll it back at the moment. It's really annoying as a lot of us are using it every day.
Sorry for not doing it right away. I've shared the old 5.11.1 version in my Google drive. If you don't trust feel free to verify it with virustotal.com. You can verify MD5 sum on Windows using this command in terminal: `certutil -hashfile ZoomInstallerFull_5.11.1.exe MD5`
At my PC it gave 11e13df298d5b4cee2a99851a8787868 MD5 hash
Well I found an even more secure way of getting it from the Zoom Download Center after some more thinking 😄
This is the link for the 64-bit client for Windows from Zoom's Download center - Zoom Client 64-bit for Windows
You will have to uninstall your Zoom Client before installing this version. Also make sure to uncheck the boxes about keeping the client updated automatically.
My camera is now working perfectly in Zoom again!
Same problem for me! Updated today and as soon as I turn on the camera it freezes. I did some testing and when I turn off video background or removed the blur the camera stops freezing for me.
My computer information:
AMD Ryzen 5 2600 Six-Core Processor
24 gb RAM
Zoom client version 5.11.3 (7123)
Adding my freezing issue here for signal boost.
HD Pro Webcam C920 (Logitech)
Occurred after latest update 5.11.3 (7123)
My post of issue:
Yeah I am having this issue as well. Though the video specifically only freezes when background / blur effects are active. With no effects running video has no issue. However I haven't had this problem before I had gone on Zoom this past week.
OS: Windows 10
Relevant System Specs:
CPU: AMD 5900x
RAM: 64 GB
GPU: NVIDIA RTX 3080 (10 GB)
Camera: AverMedia "Live Streamer" CAM 313