cancel
Showing results for 
Search instead for 
Did you mean: 

[Issue] Zoom freezes and goes unresponsive in meetings

ObiWanShinobi
New Member
New Member

Hello there,

 

I'm experiencing issues on the Zoom app for quite a while now: whenever I'm in a meeting, the application freezes after a while and ultimately goes unresponsive and have to kill the task. Restarting makes it work flawlessly again until it decides to go unresponsive again. The time frames seems to be completely random, sometimes it freezes after 3 minutes, sometimes it endures 30 minutes without issues.

 

What I have tried so far:
- A complete reinstall (including deleting all temporary or cached files)

- Updating all drivers

- Turn of hardware acceleration

- Running in admin mode

 

See below for the crashrpt.xml that contains all of my relevant specs (even though it shows Win 10 in there, but I'm using Win 11 Home, build 26100):

<?xml version="1.0" encoding="UTF-8"?>
<CrashRpt version="1403">
<CrashGUID>03df9ba0-9286-4988-a0a7-5e04be2f284e</CrashGUID>
<AppName>Zoom.us</AppName>
<AppVersion>6.2.7.49583</AppVersion>
<ImageName>Zoom.exe</ImageName>
<OperatingSystem>Windows 10 Home Build 26100</OperatingSystem>
<DispalyDevice>Intel(R) UHD Graphics||NVIDIA GeForce RTX 3070 Laptop GPU||NVIDIA GeForce RTX 3070 Laptop GPU</DispalyDevice>
<CPU>11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz</CPU>
<CPUUsage>2.976142</CPUUsage>
<OSIs64Bit>1</OSIs64Bit>
<GeoLocation>de-de</GeoLocation>
<SystemTimeUTC>2025-01-06T11:03:14Z</SystemTimeUTC>
<ExceptionType>13</ExceptionType>
<GUIResourceCount>1338</GUIResourceCount>
<OpenHandleCount>2991</OpenHandleCount>
<MemoryUsageKbytes>416468</MemoryUsageKbytes>
<MemoryLoad>51</MemoryLoad>
<TotalPhysicalMemory>32406</TotalPhysicalMemory>
<AvailablePhysicalMemory>15662</AvailablePhysicalMemory>
<TotalPageFile>38806</TotalPageFile>
<AvailablePageFile>8283</AvailablePageFile>
<TotalVirtualMemory>134217728</TotalVirtualMemory>
<AvailableVirtualMemory>132116301</AvailableVirtualMemory>
<GPUInfo>Intel(R) UHD Graphics##30.0.101.2079</GPUInfo>
<GPUInfo>NVIDIA GeForce RTX 3070 Laptop GPU##32.0.15.6109</GPUInfo>
<CustomProps>
<Prop name="App Start Time" value="20250106_115128"/>
<Prop name="Meeting ID" value="2CBD6875-121E-412B-88B4-F0A6AE700887"/>
<Prop name="VideoLaunchReason" value="12"/>
</CustomProps>
<FileList>
<FileItem name="crashrpt.xml" description="Crash Description XML"/>
<FileItem name="ssbcrash_hang_6.2.7.49583_NA_NA_01062025_120314_Zoom.exe_6720_unknown_NA_NA.dmp" description="Crash Minidump"/>
</FileList>
</CrashRpt>

0 REPLIES 0