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Start video option not available


I saw that my one friend using zoom and is not able to start her video.  She doesn't have the option to start her video.  Even the host does not has the option to start my friend's video.

How can she resolve this issue?



Maybe the host can ask to turn on her video?

The host and my friend doesn't has the option to start the camera of my friend.



If there is no option to then Zoom is not seeing a video source. If the camera is onboard you might need to turn it on in the BIOS, if it is a USB camera then I would try a different port or maybe pinching the end of the USB cable a little to make it more secure in the slot.

If these conditions don't exist and you have an IT department I would take to to them and have them troubleshoot the issue.

By mistake i clicked accept as solution 


Zoom Moderator

Hey @P-S! You, as the author of the discussion, have the ability to remove the solution. Screen Shot 2022-03-16 at 9.40.26 AM.png 


If you have not already, test your video to confirm that the correct camera is selected and adjust your video settings or check out the troubleshooting Zoom video crashes on some further suggestions! 


Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️