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Problem with the access

mireille_dibo
Listener

Please,

Can someone tell me why i can't join a meeting by link, and the system tell me that i have to insert the ID meeting or passcode when i don't know them? My colleagues can join the meeting just by clicking the link and they don't have to put any ID meeting or passcode.

Can someone help me?

Thanks in advance.

2 REPLIES 2

mumtazhussainn
Listener

in laptop or mobile? did you install app / software 

RachelGomez123
Participant

Steps to troubleshoot video and camera problems on mobile
Open the device Settings.
Tap Applications or Apps.
Tap Zoom.
Tap Permissions.
If it does not list access to take pictures and videos or Camera, tap the option and change the permission from Deny to Allow.

 

Regards,

Rachel Gomez