Problem with the access

[mireille_dibo]

Please,

Can someone tell me why i can't join a meeting by link, and the system tell me that i have to insert the ID meeting or passcode when i don't know them? My colleagues can join the meeting just by clicking the link and they don't have to put any ID meeting or passcode.

Can someone help me?

Thanks in advance.

[mumtazhussainn]

in laptop or mobile? did you install app / software