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Can someone help me? I have been charged £144.99 for inadvertently subscribing to a zoom pro option. I only need the basic 30 minute free one, but took out a trial option because on one occasion I needed 50 minutes on zoom. The renewal date is set for today 31/08/2023. I have cancelled the subscription but I cannot afford the £144.99 which is the pending debit in my account. Can this be refunded? I cannot seem to contact anyone by phone to help
Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.