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Issue Viewing Recording

JillKam
Listener

I have a Basic membership.  I was a participant in a meeting.  The host sent me the recording to watch.  When I click on the link to the recording that the host emailed to me, I get two error messages. One says - I have not enabled the cloud recorder (200). The other error message I get is, You cannot view this recording, no permission.  This host has sent me other links to recordings and I had no issue opening them.  Now, I have this issue.  Any thoughts on what is happening?

1 REPLY 1

Humashankar
Community Champion | Customer
Community Champion | Customer

Hi @JillKam 

 

Best option for this would be contacting the host
Explain the error messages you're getting and ask the host to confirm

If cloud recording was enabled for the meeting.
How they shared the recording link public or specific emails

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

Huma