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We have a Zoom account that is shared by several people to host meetings. When logging into Zoom it often thinks that there is an unusual login and the hosts are asked to enter a verification code (please see screenshot below). The verification code is sent to the account email that these hosts have no access to. This is causing a lot of frustration and delays. Is there any way we can disable this logion verification? Thank you.
Solved! Go to Solution.
With Client Release 5.9.0, Zoom added an additional security feature to protect the accounts of our customers. This feature is designed to avoid fraud and abuse. When attempting to log in from a different device/ location, Zoom will send a One Time Password (OTP) to the user's email.
If for any reason, you are having issues logging in because of the feature above, please contact support so they can investigate and provide solutions as necessary.
Support can enable their 2FA in order to bypass the security feature mentioned above so that users can temporarily log in to their account.
Hi @leopoldj thank you for your post here on the Zoom Community! It looks like you may have Two Factor Authentication (2FA) enabled on your Zoom tentant. Assuming this account you are signing in with does not go through a corporate Single Sign On (SSO) type login method, this setting can be modified in the Zoom portal. To modify this setting, an admin or the tenant owner can sign into the Zoom web portal, click on "Advanced" and then "Security"
If you scroll down a little bit there is an option to enable/disable Two-Factor Authentication
Here is a support article with more information in case it helps!
Thank you @leopoldj I appreciate the extra details. Ok, this referred to as One Time Password or OTP. OTP is a security feature that Zoom implemented to help protect Zoom customers who use the work email and password log on type without Two Factor Authentication (2FA) enabled. If Zoom detects that a user is logging into their account from an unusual or unknown location, Zoom will send the user an email with a One Time Password to enter into Zoom before they can access their account. By doing so, this will potentially cut down account hijackings due to compromised or weak credentials.
So basically this is a security feature built into the system and not something you can disable.
By the way, it would be great if we could have you work with sales to acquire some more licenses so you don't have to share and run into these workflow snags 🙂
Thank you for the response.
We are an education company. We have about 12 paid licenses which is enough for the number of classes we run at the same time. However, we have about 30-40 instructors. When an instructor is scheduled to teach a class we assign a Zoom user to them. They have the correct user ID and password but can't login because of the OTP issue.
Hi @leopoldj I can definitely understand. Perhaps you could create a shared mailbox to receive those emails. I wish I could be more helpful but this is not a recommended solution as I'm sure you can understand. But thank you for using Zoom to teach and we appreciate your input here on the community!
We have the exact same issue. Multiple instructors all over the country using our Zoom accounts to teach classes. We need the control and don't want them using their personal zoom accounts. We then send the invitation to all the students. This OTP and 2-step verification is overkill. The Waiting Room is enough to keep unwanted people out of Zoom.
I have exactly the same issue. I am admin for a charity community of 400 members who need to be able to sign in to the shared Zoom account to start meetings. This is a potential killer for us! Until a week ago, we were quite happily sharing our account, then things all changed. It seems as if everywhere on the face of the planet except a few home locations is deemed "suspicious"! The so-called "AI" is basically just looking up a list of known IP addresses and not considering the fact that people tend to work in different locations. I don't understand why Zoom think this change is necessary. If Microsoft did it or my email provider adopted the same overzealous, paranoid policy, then it would sound the death-knell for mobile communications. A simpler and less drastic solution would be to just send an email to the account holder warning them that someone had signed in from a suspicious location (ie., no OTP) which is what other software vendors do. Apart from that, what if I use VPN? I will be sent a OTP everything I sign in. If zoom can't disable this ridiculous feature then I must cancel my license.
We have the same issue. We are a Non-profit education organization and already have multiple licenses - more than we need at any given time. We also have guest instructors who need to access these accounts - and sometimes outside of the hours that the employees with access to the associated email accounts work.
I see that there is currently no solution available, I just figured I would add in that we are having the same issue because clearly this feature is not appropriate for all users.
Hey Fabio...same problem here...so far Zoom is not offering any satisfactory option either except disabling the OTP which could be a security risk>>>with many host on our meetings and the OTP giving a window of 10minutes to use I have no idea how we are supposed to negotiate this change to their settings.. good luck :):
I am struggling with the same issue!! We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe. So this warning comes up whenever a different trainer signs in!!! This is so inconvenient as we can't give access to that shared email to everyone...but they can't get the code when they want to login!
I know the purpose is to increase security but this is just too much! They are trying to stop us from sharing accounts!
Hi there! The option to 'allow login from multiple resources' does not affect or disable OTP.
OTP can be 'gotten around' by using login methods other than email/password, such as SSO, Google, Facebook or Apple ID.
If you are unable to use alternative sign-in methods, and have a use case for disabling OTP, please put in a support ticket requesting an exemption.
We had 2FA enabled to secure access to our account. I am the account admin and have disabled 2FA from the security settings but it is still requiring 2FA every time I log in. I have tried re-enabling and disabling this several times but this issue still persists. See the screenshots below.
Please, who knows how to truly disable this feature once and for all?
Thank you Jennifer. I am actually referring to the admin account. I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in.
This is something I am experiencing directly.
Thank you for your response.
I'm late to this party but just started having the same issue. Small nonprofit, multiple accounts but multiple users per account. Did anyone ever find a satisfactory solution? The verification codes aren't even coming through when I can access the related email. Incredibly frustrating!
My name is Brandon. Thanks for joining the Zoom Community! This function is a security feature, so Zoom cannot disable it. Please see our blog on this subject that was published back on April 25th of this year. https://blog.zoom.us/how-zoom-works-to-protect-your-account/
Well in that case, we will have no option but to cancel our subscriptions to zoom and go with Microsoft Teams instead. Zoom enabled the security feature, so why can't zoom just as simply disable it. It is causing havoc to many of your customers. Amazon, iTunes, apple, microsoft just issue emails with warnings when attempts to sign-in from "suspicious locations" are made, so instead of blocking the attempt and sending a OTP, why not just do that? Apart from that, everywhere outside of the office has suddenly been decreed a suspicious location. What criteria does zoom use for a "suspicious location"?
I did some more digging on this. I was not aware, but apparently, there is a lot of user chatter about this. I am being told that if the Owner/Admin can provide Zoom Support in writing (support ticket) of the use case of why they cannot use SSO, 2FA, or OTP, we can potentially disable OTP on the account. Note, that this is not a guarantee, it will still be up for approval by our Trust and Safety team. Let me ask the moderators to submit a support ticket on your behalf.
Anyone else on this thread, if you have a legitimate use case for the need to disable OTP from your account, please submit a support ticket and reference this thread. This will be reviewed on a case by case basis by the T&S team.
Thank you for your patience. Our team has temporarily disabled OTP globally as we re-evaluate. For the time being OTP has been disabled on login.
Please try logging in again, and If you are still having difficulties logging in, please let me know.
Temporarily disabling OTP on a global basis simply is not good enough.
You, ZOOM, have actually disabled proper access to our PAID licenses without
ever notifying us, and, to make things worse, you are NOT sending out the verification
email-messages. This is an utter disgrace, and constitutes a breach of contract from
We have now spent hours and hours trying to find out what really happened - with our
users not being able to use the PAID licenses. Are you going to reimburse us for all the
time spent, and all the aggravation you have caused?
Peter van Velzen, NL.
Thank you for your response, but, no, sorry, not so helpful.
Who decides what can be posted on this forum? You? Zoom?
Zoom has effectively robbed us from properly using our licenses, by introducing
what Zoom calls a 'security-measure' - an OTP based on an alledged suspicious login.
This is because the emails with the login verification code were simply never sent
by Zoom - so testifies my external, third-party email-filter.
And this issue is now deemed Resolved ? By disabling, globally, this OTP-feature?
Come on, you must be capable of doing better than that !
BTW: I have always been a true believer, advocating Zoom over anything else.
Peter van Velzen - NL.
I'm the original poster of this topic. We haven't encountered any issues since the OTP feature was disabled yesterday. It will take few days to know for sure if the OTP emails due to unusual login actually stopped.
It's not exactly clear from the two messages you have posted what kind of problems you are still having. I would like to know since it may affect us as well. Can you please provide more details about what problems you are still having? Thank you.
Thank you for reaching out, and thank you for initiating this thread in the first place.
I do not know where you are located - I am in The Netherlands, Europe.
Our problems went away only a few hours ago, after suffering multiple days where
our Zoom licenses were largely inoperable. I guess when Zoom disabled this so-called
security feature, it took a while before the new status rippled through to the rest of the
world ..... What I do know, for certain, is that Zoom never sent out these login verification
email-messages - running through the logs on our externally hosted, third-party email-
filter (aimed at blocking spam), no trace could be found of these login verification messages.
Perhaps this type of messages were sent out elswhere, but certainly not here.
What bothers me is the fact that Zoom, at the expense of its current customers,
and without notifying anyone, changes the EULA. I am in the midst of exchanging
hardware within one of the institutions we administer - exchanging fixed workstations
with laptops - with all of these devices having been used within the same environment,
on the same domain, within the same IP-ranges, using the same Zoom-credentials -
and all of a sudden, the Zoom-logins from within our office-environment are deemed
''suspicious''. Now, I do not know what AI Zoom is using to decide that the login-
attempts are, all-of-a-sudden, suspicious, but they are definitely legit.
The condescending comments from the so-called Community Champions are then
just the icing on the cake:
* jeremyjustin: By the way, it would be great if we could have you work with sales to
acquire some more licenses so you don't have to share and run into these workflow snags -
* Brandon:I did some more digging on this. I was not aware, but apparently, there is a lot
of user chatter about this -
= these statements reveal the real purpose of this 'security feature': selling more licenses,
and coercing existing users into this mold. These Community Champions are clearly not
interested in building a community, and caring about the issues encountered - wolves in
sheep-clothes, it would seem to me.
Unfortunately Zoom is turning into a company with greed and profit as main drivers,
which is also clear from the recent time-limitation Zoom has imposed onto 1-to-1 sessions.
I fear Zoom will do this again. They will introduce new 'features', and try to sell them as 'uniforming' or as 'security improvements' - disrupting the day-to-day operations of their customers, and downplaying the aggravation caused as 'chatter', and trying to sell you
a few extra licenses on-the-side. The first problem we will encounter, soon, again, is when
Zoom will re-activate OTP - they have only de-activated OTP on a temporary basis .....
I consider the Zoom-technology as superior to Teams, especially in the area of
audio - where it counts, in meetings, is in the audio area - the rest is of less importance.
To the users we support the intelligent user-interface is important: it is simple, yet complete.
However, if Zoom keeps up this attitude of neglecting its existing customers, a lot of us
will have to turn to Teams - we cannot go through these pains again and again, while,
at the same time, being belittled by our Community Champions.
I know, ranting .....