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Hi,Have you check if 2FA is enabled on that exact account? As an account admin, you can set the default settings but the user themselves can overwrite in their own account.Best regardsJennifer

Hi Terri, No, we don't even have the 2FA enabled. This is not related to 2FA at all ThanksJennifer

Hi, I am struggling with the same issue!! We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe. So...