Headset audio not working anymore

[Zimmerman]

I have a Hyper-X Cloud Flight headset that used to work fine in Zoom meetings.  After my cat walked on the keyboard the headset mic works but I have to run the audio through desktop speakers.  Any ideas how to correct this?  OS is Win 8.1.

Thanks for any assistance

[DustinDeMayo]

Hello,

I would recommend using the test audio to see if that helps: https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio

Is the headset working in other programs?

Hope this helps

Dustin

[willjoe2442]

If the headphones are fine, the issue could be with the drivers, operating system or other settings on the computer. Check sound enhancements. To do this, go to Sound settings > Sounds > Enhancements tab and click Disable all enhancements. Test your headphones by selecting Preview

Hope it helps