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Email suppression list management and how to

DavidIBA
Explorer
Explorer

One of our staff admins accidentally attempted to create a Zoom account using an email address that was being setup at the time by someone else. As a result, Zoom attempted to send an email to the address which did not yet exist. The email bounced and Zoom appears to have now added that address to the email suppression list. 

My question is how to get that address removed from the suppression list since that email address it now in use and published. I've looked at Knowledge Base and Chatbot but can find no information. Does anyone have the answer? 


Thanks for your help. 

2 ACCEPTED SOLUTIONS

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

If you have an account type that allows submitting Zoom support Web tickets you can ask them to remove the email from the bounce list.


Submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

Regards

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

DavidIBA
Explorer
Explorer

Exactly what I needed to know. Thank you!!!

View solution in original post

3 REPLIES 3

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

If you have an account type that allows submitting Zoom support Web tickets you can ask them to remove the email from the bounce list.


Submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

Regards

If my reply helped, don't forget to click the accept as solution button!

DavidIBA
Explorer
Explorer

Exactly what I needed to know. Thank you!!!

Kosmoland
Newcomer
Newcomer

Amazing, contacted the support and they removed my user,s email from the suppression/bounce list. Thanks!