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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Chat not working

lynette090395
Newcomer
Newcomer

‎2021-12-17 12:42 PM

I noticed that when I am on zoom meeting and the word document is posted in the chat. I can never see the document. It doesn't come up in my chat. Everyone else in the meeting gets the document but not me. Can someone give me advice on how to fix it?

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4 REPLIES 4

pizzalover28
Contributor II
Contributor II

‎2021-12-17 02:13 PM

What device are you using?

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lynette090395
Newcomer
Newcomer
In response to pizzalover28

‎2021-12-17 02:17 PM

A chrome book. I have tried using google chrome & the zoom app on my computer but still the chat document is not working. 

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pizzalover28
Contributor II
Contributor II
In response to lynette090395

‎2021-12-17 02:21 PM

Hi! 

Thanks so much for your prompt response. 

Next, could you please try signing out and signing in again on all devices?

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lynette090395
Newcomer
Newcomer
In response to pizzalover28

‎2021-12-17 02:18 PM

A chrome book. I have tried using google chrome & the zoom app on my computer but still the chat document is not working. 

0 Likes