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Changing email address adds extra character if new address has two characters before the domain name

zoomin
Listener

Logged in to https://zoom.us/profile and changed the email address for a Zoom account.

The new email address is ***********. However, the confirmation email never comes through.


Taking a closer look, it appears Zoom adds an extra character to the new email address which of course means the confirmation email never gets through. The redacted email address on https://zoom.us/profile displays as:

a**@example.com

 

Normally, the number of asterisks matches the number of characters in the email address.

 

Can this be investigated and addressed?

3 REPLIES 3

zoomin
Listener

The new email address is:
ab @example.com   (**without spaces)

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

For an issue containing so much personal information like this, I'd suggest contacting Zoom Support directly to get assistance. 

Created a support ticker. Thanks Bort.

 

I started this thread in case it's a bug.

No personal information included. example.com is a domain specifically for illustrative purposes.