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Basic Plan merge with Pro Plan


I recently merged my Basic Zoom Plan account with a Pro Zoom Plan account, but I am still restricted to 40 minute meetings and it still says I have the Basic Plan? How can I verify that my account is now a part of the Pro Account?


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi carol10,


please see support article

Upgrading your account and add-ons – Zoom Support


thanks,  eliot

Community Champion | Customer
Community Champion | Customer

Hi, @Carol10,


Just because your Basic Plan user login is on the same account as a Pro Licensed user – this does not cause your Zoom login to be Licensed. The account owner has to purchase a Pro License and assign it to your user login. That will change your plan from Basic to Pro. 

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !