Showing results for 
Search instead for 
Did you mean: 

You cannot Authorize ASC Recording Insights


Hi! I am working with a Zoom integration with our application, but when it comes to authorize our App, the Zoom administration gets this message: 

"you cannot install the app because you don't have the required permissions" 


The administrator told us that he is and administrator, first he had a "Free" license then he changed to a licensed from Zoom, both cases, the application could not be authorized.

The Instructions from zoom are shown in the message: Account Management --> View and Edi the "Sub Account management" 

But the user doesn't have this "Sub account" menu in his portal. 
Can someone help us to authorize the application ? which permissions may be missing?