Think about when you most need help during your workday. It's usually right before a meeting starts (scrambling to remember what happened last time), during the meeting itself (trying to take notes and participate), or right after it ends (making sense of everything and figuring out next steps).

AI Companion 3.0 is built to understand this. It supports you at these exact moments: preparing before meetings, providing real-time assistance during, and following up after to turn conversations into results.

Meet AI that works alongside you

Most AI tools explain things or answer questions. AI Companion can actually propel your work forward because it's built where your work happens and has context from your work conversations. This is what we call conversation to completion: turning discussions into finished outcomes.

These scattered work conversations can be transformed into continuous intelligence. It's the difference between having a smart notepad and something that actually connects to your work with memory, understanding, and insight.

Work from one intelligent surface

Our new AI-first web interface (ai.zoom.us) connects to your Zoom meetings, Google Drive, Microsoft OneDrive, Slack*, and all the places your work lives (with Gmail and Outlook integration coming soon).

• AI Companion minimizes manual prep and catch-up work with a Daily Reflection Report that pulls insights from your meetings, documents, and notes.
• It can prepare follow-up materials from your meetings, suggest smarter agendas based on past meetings, and help you draft documents using context from your actual meeting conversations.
• With calendar integration, you can prepare for meetings, join directly, and return for notes and follow-up work in one continuous flow.
• Personal workflows (in beta) can let you automate follow-up tasks like generating daily reports or summarizing Team Chat threads each morning.

And it's not just any single workflow, but how everything comes together. When it suggests agenda items or drafts a project plan, it's pulling from last week's decisions, meetings, and docs. And with specialized prompts like Cross Meeting Analyst, it can automatically identify recurring topics, evolving decisions, or unresolved issues across meetings.

*Slack integration requires Custom AI Companion add-on.

Transform conversations into action with intelligent note-taking

Your AI notes should follow you everywhere, not just in Zoom. With My Notes (coming soon), you can keep track of what matters to you, whether you're in a Zoom meeting, meetings on other platforms, or capturing insights from in-person discussions. It creates one intelligent workstream combining your manual notes with AI-generated insights.

After meetings end, My Notes connects to your work ecosystem to turn conversations into action.

Find what you need with agentic retrieval

AI Companion connects to your content differently than other AI tools. Rather than requiring manual uploads of transcripts, documents, or files to get intelligent answers, our agentic retrieval automatically searches across your connected work content, including meeting summaries, transcripts, docs, and notes in Zoom Workplace, plus your Google Drive, Microsoft OneDrive, Slack threads*, and more (with Gmail and Outlook integration coming soon).

 *Requires Custom AI Companion add-on.

Turn your conversations into completed work

Start by drafting project plans, briefs, and documents in AI Companion at ai.zoom.us, using context from your actual meeting conversations.

Refine your content with our agentic writing mode, which understands your work context and helps polish ideas into professional outputs through our side-by-side AI editing interface.

Then, move over into Zoom Docs where your team can collaborate using shared commenting, version history, and co-authoring tools to finalize deliverables that actually move work forward.

Transform how work gets done

For marketing professionals: Less time searching means more time creating. When AI Companion can find that brand guidelines discussion from three meetings ago or draft a campaign brief based on your brainstorming session, you spend less energy on busy work and more on creative strategy that drives results.

For sales teams: Shared context changes everything. When everyone has access to intelligent summaries of client calls and deal progression tracking, miscommunication drops and momentum builds. Fewer "wait, what did the client say about pricing?" moments.

For IT leaders: Deploy AI with confidence and control. AI Companion gives you enterprise-grade AI, built right into the Zoom platform you already know with tools to manage AI usage across your organization. Whether you're piloting AI capabilities with select teams or rolling out company-wide, you get the administrative controls, features, and flexibility needed for enterprise environments.

Powered by our federated AI approach

Let's talk about our federated AI approach, because this is where Zoom's position really shines. We're not locked into a single AI model. Instead, we combine Zoom's own language models with some of the best from OpenAI, Anthropic, and now Google Ge-mi-ni.

This means you get the high-quality results for the task, with no single-model limitations. This flexibility keeps us adaptable and allows us to continue offering you advanced AI capabilities as the technology evolves.

Unlock flexible access with new free-tier and standalone plans

AI Companion introduces new subscription options that meet you where you are. Beyond our availability with Zoom Workplace, we now offer:

• AI Companion Basic: Now included in eligible Zoom Workplace Basic plans with limited essential AI features to get you started.
• AI Companion Standalone: A $10/month subscription that gives you access to AI Companion's capabilities without requiring a paid Zoom Workplace license. Perfect for individuals, freelancers, or teams who want powerful AI without the full platform commitment.

Your work, connected. Your follow-up, automated. Your ideas, accelerated.

AI Companion is reshaping the relationship between talking and doing. Meetings become true collaboration, not just information transfer. Documents write themselves from your conversations. Follow-up tasks happen automatically.

We're not just making AI smarter; we're making work more human. When AI handles the connecting, tracking, and organizing, you focus on the thinking, creating, and problem-solving that only you can do. This is our vision for the future of work: AI that doesn't just understand your words, but understands you and your work.

AI Companion 3.0 launches today for eligible Zoom Workplace users and is available as a standalone subscription for $10/month.

Learn more about AI Companion 3.0 pricing and availability and read the full announcement of all features.

AI Companion 3.0 may not be available for all regions and industry verticals at launch.

Original Post: Zoom Blog

I went in and edited the sign-in email address on my account, however it is pending confirmation and the confirmation email was sent to my old email address to which I no longer have access. 

I do not want to establish a new account because I have had this one for years and have data and setup that I would like to keep. 

How do I updated my email address so that I can continue enjoying my zoom account? I use it for business so this is a huge inconvenience. 

Respectfully, 

Dr. Tureka Louis

Happy New Year, Zoom Community! 🎆🎉

Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.

💡 Why attend? Each session helps you:

• Build deeper product knowledge

• Troubleshoot challenges in real time

• Discover new ways to improve productivity and collaboration

📅 January Lineup

👉 January 7 – Zoom Workplace Open Office
Your first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with Zoom Workplace (Meetings + Productivity solutions).

👉 January 14 – Zoom Phone Open Office
Deep dive into Zoom Phone features, configurations, and real-world use cases with our product experts.

👉 January 15 – What’s New at Zoom 
Don’t miss this highlight session! Explore Zoom’s latest innovations and feature releases from the past two months, including what’s new across Zoom Workplace and AI Companion Web.

👉 January 21 – Zoom AI Companion Open Office
Discover how to work smarter with AI Companion. Learn best practices, ask questions, and see how AI can boost productivity.

👉 January 28 – Zoom Contact Center Open Office
Wrap up the month by learning how to elevate customer experiences and optimize your Zoom Contact Center workflows.

Register now in the Customer Success Hub to save your seat and unlock even more live and on-demand training resources. We can’t wait to see you in the upcoming sessions!

— Zoom Customer Success Team

Hey Zoom Community!

We're thrilled to introduce our latest update: AI-generated Virtual Backgrounds! 🌟 Now, creating the perfect backdrop for your Zoom calls has never been easier.

Here's how it works: Within the virtual background selection window, eligible users can now access the generate custom background feature. Simply choose from preset options or describe the background you envision, and our AI model will work its magic to bring your vision to life! 🎨✨

Whether you're dreaming of a serene beach scene, a bustling cityscape, or something totally out-of-this-world, our AI-generated backgrounds have got you covered. Plus, with multiple images to choose from, you're sure to find the perfect fit for any occasion.

But that's not all! Admins can also manage this feature through account and group-level settings, ensuring seamless integration into your organization's Zoom experience. 💼✨

So, why wait? Try out our AI-generated Virtual Backgrounds today and elevate your Zoom calls to a whole new level of creativity and professionalism! 

Background & Effects> Virtual Backgrounds> Generate

Concerned about how Zoom AI Companion features handle your data?  Please refer to this comprehensive guide for more information.

What Is Zoom Workplace Simplification?

Zoom Workplace Simplification is Zoom’s latest initiative designed to create a more intuitive, unified, and efficient experience. It focuses on streamlining how users interact with meetings, chat, phone, and collaboration tools—allowing teams to work smarter and faster within a single, cohesive workspace.

This initiative supports Zoom’s ongoing mission to reduce complexity, enhance productivity, and deliver a seamless experience across desktop, web, and mobile platforms.

Key Enhancements

1. Streamlined Interface

Zoom has introduced a cleaner, more modern layout that makes it easier to navigate between Meetings, Team Chat, Phone, Whiteboard and other Zoom products. The refreshed design reduces visual clutter and helps users quickly access essential tools.

2. Unified Zoom Workplace App

Core communication and collaboration tools—Meetings, Team Chat, Phone, Mail, Calendar, and Whiteboard—are now brought together in one unified app. This eliminates the need to switch between multiple applications or browser tabs, improving workflow continuity and saving time.

3. Enhanced Mobile Experience

The Zoom mobile app has been redesigned to provide faster access to meetings, calls, and messages. With a consistent design across devices, users can transition smoothly between desktop and mobile without disruption.

4. AI Companion Integration

Zoom’s built-in AI Companion now plays a more central role in everyday work. It can generate meeting summaries, prioritize voicemails, assist with scheduling, and provide intelligent suggestions—helping users stay focused on what matters most.

5. Simplified Admin and User Controls

Both administrators and end users benefit from clearer settings, easier configuration options, and simplified onboarding. These improvements make it faster to deploy, manage, and adopt Zoom Workplace across teams.

Benefits for Users and Organizations

• Faster navigation and a reduced learning curve for new users

• Improved productivity through unified communication tools

• A cleaner design that minimizes distractions during meetings

• A consistent experience across desktop, web, and mobile

• Better adoption of advanced features such as AI Companion and Scheduler

Rollout Timeline

Zoom Workplace Simplification began rolling out in December 2025, with general availability on December 15, 2025. Updates include enhancements to the meeting interface, mobile experience, and overall workspace navigation.

Zoom Workplace Simplification represents a meaningful step forward in how teams connect and collaborate. By unifying tools, decluttering the interface, and embedding AI-driven assistance, Zoom enables users to spend less time managing technology and more time achieving results.

Have feedback or questions?
Join the conversation in the Zoom Community and share your thoughts on the new Zoom Workplace experience!

Did you know that Zoom Scheduler can do this with Stripe???

Imagine you run a service-based business—whether you’re coaching, tutoring, consulting, or offering wellness sessions. 

With Zoom Scheduler, clients see your availability, select a time, and pay upfront in a single seamless flow using Stripe.

Their session is instantly confirmed, and your revenue is secured the moment they book—no chasing invoices or wondering if someone will show up.

You manage pricing, payments, and refunds all within Zoom Scheduler, keeping everything organized in one place. This reduces no-shows, saves administrative time, and lets you focus entirely on delivering your service instead of managing payments.

You may now avoid waiting to get paid—clients pay up front as they book, so your revenue is secured quickly. With Stripe built in, you can focus on your service while Zoom Scheduler facilitates payments and confirmations in one smooth experience.

Collect payment at the moment clients schedule—no waiting, no chasing invoices. Monetize your time instantly—clients pay securely when they book via Stripe integration.

Secure Stripe integration ensures you get paid as bookings happen.

Reduce no-shows with upfront payments, ensuring serious attendees fill your calendar.

Streamline admin—manage pricing, payments, and refunds all within Zoom Scheduler, no extra tools needed. Simplify your workflow by combining booking, payment, and confirmation in one seamless step.

Use of Zoom Scheduler payment feature not available in all regions and subject to separate Stripe terms of service (incl. transaction fees) and collection of applicable taxes"

Contact our support team to set up this feature in your Scheduler. 

Cheers.