Customer Success
cancel
Showing results for 
Search instead for 
Did you mean: 

Recent Activity

Introducing Zoom Workplace Simplification: A Smarter, Unified Experience

What Is Zoom Workplace Simplification? Zoom Workplace Simplification is Zoom’s latest initiative designed to create a more intuitive, unified, and efficient experience. It focuses on streamlining how users interact with meetings, chat, phone, and col... Show more

What Is Zoom Workplace Simplification?

Zoom Workplace Simplification is Zoom’s latest initiative designed to create a more intuitive, unified, and efficient experience. It focuses on streamlining how users interact with meetings, chat, phone, and collaboration tools—allowing teams to work smarter and faster within a single, cohesive workspace.

This initiative supports Zoom’s ongoing mission to reduce complexity, enhance productivity, and deliver a seamless experience across desktop, web, and mobile platforms.

Key Enhancements

1. Streamlined Interface

Zoom has introduced a cleaner, more modern layout that makes it easier to navigate between Meetings, Team Chat, Phone, Whiteboard and other Zoom products. The refreshed design reduces visual clutter and helps users quickly access essential tools.

2. Unified Zoom Workplace App

Core communication and collaboration tools—Meetings, Team Chat, Phone, Mail, Calendar, and Whiteboard—are now brought together in one unified app. This eliminates the need to switch between multiple applications or browser tabs, improving workflow continuity and saving time.

3. Enhanced Mobile Experience

The Zoom mobile app has been redesigned to provide faster access to meetings, calls, and messages. With a consistent design across devices, users can transition smoothly between desktop and mobile without disruption.

4. AI Companion Integration

Zoom’s built-in AI Companion now plays a more central role in everyday work. It can generate meeting summaries, prioritize voicemails, assist with scheduling, and provide intelligent suggestions—helping users stay focused on what matters most.

5. Simplified Admin and User Controls

Both administrators and end users benefit from clearer settings, easier configuration options, and simplified onboarding. These improvements make it faster to deploy, manage, and adopt Zoom Workplace across teams.

Benefits for Users and Organizations

  • Faster navigation and a reduced learning curve for new users

  • Improved productivity through unified communication tools

  • A cleaner design that minimizes distractions during meetings

  • A consistent experience across desktop, web, and mobile

  • Better adoption of advanced features such as AI Companion and Scheduler

Rollout Timeline

Zoom Workplace Simplification began rolling out in December 2025, with general availability on December 15, 2025. Updates include enhancements to the meeting interface, mobile experience, and overall workspace navigation.

Zoom Workplace Simplification represents a meaningful step forward in how teams connect and collaborate. By unifying tools, decluttering the interface, and embedding AI-driven assistance, Zoom enables users to spend less time managing technology and more time achieving results.

Have feedback or questions?
Join the conversation in the Zoom Community and share your thoughts on the new Zoom Workplace experience!


Show less

reply-icon Latest Reply - 

Maximizing Customer Success with Zoom's Analytics Tools: Best Practices and Strategies

How can we better leverage Zoom's analytics tools to enhance customer success and drive engagement in our organization? Are there specific features or strategies that have proven effective for your team?

reply-icon Latest Reply - 

Where can I find a zoom meeting for cancer awareness?

I am a survivor of cancer and want to spread my experience of having cancer and learn about other types that people had. I also want to help other people that currently are suffering from cancer and need emotional support.

reply-icon Latest Reply - 

Zoom Scheduler New Feature Alert!

Did you know that Zoom Scheduler can do this with Stripe??? Imagine you run a service-based business—whether you’re coaching, tutoring, consulting, or offering wellness sessions. With Zoom Scheduler, clients see your availability, select a time, and ... Show more

Did you know that Zoom Scheduler can do this with Stripe???

 

Imagine you run a service-based business—whether you’re coaching, tutoring, consulting, or offering wellness sessions. 

With Zoom Scheduler, clients see your availability, select a time, and pay upfront in a single seamless flow using Stripe.

 

Their session is instantly confirmed, and your revenue is secured the moment they book—no chasing invoices or wondering if someone will show up.

 

You manage pricing, payments, and refunds all within Zoom Scheduler, keeping everything organized in one place. This reduces no-shows, saves administrative time, and lets you focus entirely on delivering your service instead of managing payments.

 

You may now avoid waiting to get paid—clients pay up front as they book, so your revenue is secured quickly. With Stripe built in, you can focus on your service while Zoom Scheduler facilitates payments and confirmations in one smooth experience.


Collect payment at the moment clients schedule—no waiting, no chasing invoices. Monetize your time instantly—clients pay securely when they book via Stripe integration.


Secure Stripe integration ensures you get paid as bookings happen.

Reduce no-shows with upfront payments, ensuring serious attendees fill your calendar.

Streamline admin—manage pricing, payments, and refunds all within Zoom Scheduler, no extra tools needed. Simplify your workflow by combining booking, payment, and confirmation in one seamless step.

 

jrmagno_0-1765405364836.png

jrmagno_1-1765405380401.png

Use of Zoom Scheduler payment feature not available in all regions and subject to separate Stripe terms of service (incl. transaction fees) and collection of applicable taxes"

 

Contact our support team to set up this feature in your Scheduler. 

 

Cheers. 

 

 


Show less

Delivering Happiness: How Zoom Empowered a Recruitment Company's Communication Journey

As a Customer Success Manager at Zoom, there's nothing more rewarding than witnessing firsthand how our solutions transform the way businesses communicate. Recently, I had the pleasure of connecting with a customer for an account review that perfectl... Show more
As a Customer Success Manager at Zoom, there's nothing more rewarding than witnessing firsthand how our solutions transform the way businesses communicate. Recently, I had the pleasure of connecting with a customer for an account review that perfectly exemplifies why we do what we do. What began as a standard check-in evolved into a meaningful conversation about maximizing technology to enhance business operations.

 

Like many of our customers, they had been primarily using Zoom for its core meeting and phone capabilities. During our conversation, the customer expressed complete satisfaction with these fundamental services but was genuinely surprised to discover the wealth of additional features already included in their Zoom Workplace Business Plus subscription.
 
The revelation moment came when we discussed Zoom's AI Companion features. The customer, who conducts numerous candidate interviews, immediately recognized how meeting summaries could revolutionize their recruitment process. Instead of manually taking notes during interviews or reviewing lengthy recordings afterward, she could leverage AI-generated summaries to create candidate profiles efficiently. The ability to transform these summaries into structured tables through Zoom Docs particularly resonated with her analytical thinking style: "I cannot read long paragraphs, but I just want bullet points, I want a table," she explained.
 
What struck me most was her appreciation for direct, efficient communication. We shared a laugh about how conversations can sometimes meander - something she noted doesn't work in business where "a 5-minute conversation turns to an hour." This perfectly aligns with Zoom's mission to deliver happiness through frictionless communication. Zoom Workplace isn't just about connecting people; it's about making those connections meaningful and productive.
 
Beyond the technical aspects, we explored how Zoom could support their company's upcoming expansion. With plans to establish a new international office by February, the customer was particularly interested in features like Digital Signage and Visitor Management – tools that could help create a professional, streamlined experience in their new location.

 

The conversation highlighted something I've observed repeatedly in my role: customers often have access to powerful tools they aren't fully utilizing simply because they don't know they exist. By taking the time to explore these capabilities together, we transformed the customer's perception of Zoom from a reliable meeting platform to an integrated ecosystem that could support multiple aspects of their business operations.

 

For me, this interaction exemplifies the essence of delivering happiness. It's about creating those "AHA moments" when customers discover capabilities they didn't know they had, and suddenly see new possibilities for efficiency and growth. It's about transforming a transactional vendor relationship into a genuine partnership focused on mutual success.
 
As the customer's company continues to grow and expand internationally, I'm excited to see how they'll leverage Zoom's full potential to connect their teams, streamline their recruitment processes, and create seamless experiences for both employees and clients. Their journey reminds us that delivering happiness isn't just about providing technology – it's about empowering people to use that technology in ways that truly matter to their business.
 
Looking to enhance your business communication too? Discover how Zoom AI Companion can streamline your processes and boost productivity. Visit zoom.com/ai-companion today to enhance your team's connection experience.

Show less

「欲しい機能がすぐ実装される!」驚くべきZoomの開発スピードと企業から支持される理由

Web会議ツールとして広く知られる Zoom は、いまや“ただのオンライン会議アプリ”ではありません。 AI技術を活用したビジネスソリューションへと進化し、企業のコミュニケーション基盤として存在感を高めています。本記事では、先日開催されたリアルイベント 「Zoomtopia On the Road Japan」 に参加したユーザーへのインタビューを通じて、Zoomが選ばれ続ける理由を深掘りします。 ユーザーの声から見える「Zoomが愛される理由」 驚くほど速い開発スピード Zoomが支持される大... Show more

Web会議ツールとして広く知られる Zoom は、いまや“ただのオンライン会議アプリ”ではありません。


AI技術を活用したビジネスソリューションへと進化し、企業のコミュニケーション基盤として存在感を高めています。本記事では、先日開催されたリアルイベント 「Zoomtopia On the Road Japan」 に参加したユーザーへのインタビューを通じて、Zoomが選ばれ続ける理由を深掘りします。

ユーザーの声から見える「Zoomが愛される理由」

驚くほど速い開発スピード

Zoomが支持される大きな理由のひとつが「ユーザーの声がすぐ製品に反映される開発体制」です。
アップデートの頻度が高く、要望した機能が短期間で追加されることも珍しくありません。

Another worksでZoom導入に関わる 菅原ゆき乃氏 は、Zoomの魅力をこう語ります。

「営業担当の方に『こんな機能がほしい』と伝えると、いつも『それ、もう開発中です』『すぐにチームに伝えます!』と返ってきます。開発スピードがとても速いのが好きなところです」

単なる機能改善ではなく、“ユーザーの声を尊重する文化”そのものが、Zoomへの信頼感と愛着につながっていると言えるでしょう。

 

 

業種を超えて広がるZoom活用事例

Zoomは現在、業界・業種を問わず、多様な企業が導入しています。
ホテルとしても利用できる住まい・別荘事業を展開する NOT A HOTEL もそのひとつ。

NOT A HOTELの 梶原成親氏 は、Zoomをビジネスの中心で活用していると話します。

「ウェビナーはZoom Webinars、リード獲得後の架電はZoom Phone、商談はZoom MeetingsとRevenue Acceleratorで解析しています」

マーケティングから商談、顧客フォローまで一気通貫でZoomを活用する事例として、非常に注目されています。

 

 

Zoomが提供する「ハッピーな体験」と企業文化

Zoomは単に業務効率を上げるツールではありません。
“Delivering Happiness(幸せを届ける)” を掲げ、ユーザー同士が学び合い、つながり合えるコミュニティ活動にも力を入れています。

Zoomアンバサダーであるトライバルメディアハウス 出口潤氏 は、この理念こそZoomの魅力だと語ります。

 

 

「『Work Happy』という考え方が好きです。だからこそZoomtopiaのようなイベントで人が集まり、ハッピーな空間が生まれるのだと思います」

また、エネルギー会社・カニエJAPANの 高坂裕史氏 はイベント参加後、Zoomへの印象が大きく変わったといいます。

「Zoomは“ネットワークをつなぐツール”だと思っていました。でもイベントで、人と人をつなぐ理念が強く感じられました」

ユーザーの声を聞き、共に学び合う文化がある――それがZoomの継続的な進化を支えています。

 

 

Zoomは「ただの会議ツール」ではない

ビジネス課題を解決し、組織のコミュニケーションを前進させるパートナーへ

ここまでのユーザーの声からわかるのは、Zoomが単なるWeb会議ツールを超えて、
現場の困りごとを迅速に解決し、コミュニケーションを自然に活性化させる存在
になっているということです。

  • 人と人をつなぎ、学びを循環させるツール

  • ビジネスを効率化し成果につなげるソリューション

  • 日常業務を支える「使い続けたくなる」パートナー

Zoomはこれからも、多様な現場の課題にフィットしながら、ビジネスを力強く後押ししていくでしょう。

以下、原文の投稿をご参照ください:https://www.zoom.com/ja/blog/development-speed/?ampDeviceId=788a25c1-407d-4b6c-a9a6-2faf21824414&ampSessionId=1764511927158


 


Show less

Handle the busywork with AI so you can enjoy the holidays!

The holidays can be a wonderful time, but if we're honest, they're also busy. Between wrapping up projects, juggling time off, and finishing year-end priorities, it's not easy to wrap up work so you can truly enjoy your time off. That's where Zoom AI... Show more

The holidays can be a wonderful time, but if we're honest, they're also busy. Between wrapping up projects, juggling time off, and finishing year-end priorities, it's not easy to wrap up work so you can truly enjoy your time off.

 

That's where Zoom AI Companion can help. By turning everyday tasks into quick wins — time back in your schedule, projects completed without fuss, and last-minute year-end tasks dispatched — you can head into the holidays with less stress, more focus, and plenty of time to enjoy what truly matters.

 

Holiday hacks to wrap up work and start the new year smoothly

 

From skipping a meeting here or there (yes, really!) to planning some office holiday fun, these tips can help you cut down on busywork and turn up the cheer, so you can wrap up your work with care. And when you return, refreshed and rested, AI Companion can help you smoothly dive back in.

 

  1. Get more time back in the day to enjoy the holidays by skipping unnecessary meetings and sending AI Companion in your place to capture notes from calls on Microsoft Teams or Google Meet while you sip hot cocoa by the fire.
  2. Don't let calendar crunching steal your holiday spirit! Save time and use AI Companion to effortlessly coordinate meetings with colleagues and external partners across time zones, allowing you to respect everyone's time off and winter holidays.
  3. Fashionably late to a meeting because you were hanging holiday decorations? Ask AI Companion what you missed so you can quickly catch up and get up to speed with the meeting.
  4. Capture the magic of impromptu meetings by using AI Companion to record in-person gatherings. Later, unwrap the conversation by asking, "What were the key takeaways?" or "What tasks were assigned to me?"
  5. Check your (to-do) list twice! Make "circling back after the new year" easier by leveraging Zoom Tasks to track projects assigned to you — perfect for keeping track of end-of-year (or next year's) deadlines.
  6. Wrapping up the year with a holiday newsletter or year-end report? Kickstart content creation by sharing your vision and source documents with AI Companion and asking it to draft a festive version emulating your preferred format but with seasonal content that sparkles.
  7. Avoid the time-off hangover — catch up on emails and chats quickly by using AI Companion to summarize email threads and long chats so you can focus on what matters most without missing important messages.
  8. Can't remember what was discussed during that holiday soirée planning meeting? Ask AI Companion and quickly get the answer — from gift exchange details to party logistics!
  9. Spread holiday cheer by using AI Companion to help craft personalized seasonal greetings for clients and colleagues, saving you time for more festive activities.
  10. Let AI Companion help organize your holiday team-building activities by summarizing preferences, dietary restrictions, and availability from team chats and emails.
  11. Need to find that holiday recipe someone shared or the details about the office party? Save time by using Zoom's universal search to quickly locate messages, chats, channels, and meeting recordings across your communications.
  12. Ring in the New Year efficiently by asking AI Companion to help compile year-end reports and presentations while you focus on celebrating the season's accomplishments with your team.

 

A little help from AI Companion goes a long way this holiday season

 

This year, let AI Companion be your holiday helper. Whether you're catching up on meetings, crafting cheerful messages, or tackling a to-do list faster so you can enjoy more downtime, AI Companion can help keep the season bright (and your workload light).
 
Find out how AI Companion can help you do your best work heading into the holidays and the year ahead.
 
*Zoom AI Companion is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals.
 
Original post: Zoom Blog

Show less

reply-icon Latest Reply - 

CSM Storytime: The Secret Weapon That Conquered Webinar Jitters

Hello Zoom Community! As a Customer Success Manager, I meet with organizations daily that are struggling to scale their virtual events without sacrificing quality. I recently met with a client, Rachel, who manages large, high-profile quarterly town h... Show more

Hello Zoom Community! As a Customer Success Manager, I meet with organizations daily that are struggling to scale their virtual events without sacrificing quality. I recently met with a client, Rachel, who manages large, high-profile quarterly town halls for her global executive team.

 

Rachel’s team was running into constant, high-stakes problems during the 10-minute window before going live:

“Our biggest recurring issue,” Rachel told me, “is our executives. They are brilliant, but they are not tech people. They’d join the meeting a minute before showtime, and inevitably, someone’s microphone would be muted, or they wouldn’t have the right slides loaded. We had to fix these things live in the general room, and the hundreds of early attendees would witness the awkward fumbling. It looked completely unprofessional for a C-suite presentation.”

This scenario is incredibly common—the fear of visible, last-minute technical failure is real!

 

I introduced Rachel's team to the Zoom Webinar Backstage feature, positioning it as their mandatory, confidential staging area. The implementation was simple, but the impact was immediate.

We established a new protocol:

  1. The Exclusive Entry: All speakers and panelists must join Backstage 30 minutes before the official broadcast time. This ensures they are in a private space, totally separate from the audience who are viewing the waiting screen.

  2. The Private Tech Check: Rachel’s dedicated AV technician uses this time in Backstage to perform one-on-one checks: "Can you see my screen share?" "Is your lighting okay?" "Let's check your specific slide transitions." This allowed the executive team to get comfortable and fix any issues without the audience ever knowing the CEO's camera initially wasn't working.

  3. The Hidden Communication Channel: During the live session, Rachel and her team use the Backstage Chat to send silent, crucial cues to the speakers, like reminding a panelist of the time limit or letting the host know a key question just came through in the Q&A. This hidden coordination ensured flawless, on-time transitions and zero visible stress.

By utilizing Backstage, Rachel completely eliminated the visible chaos. Her last town hall was described as "seamless and perfectly executed" by her executives. It shifted their focus from anxiety and troubleshooting to delivering high-impact content.

 

Implementing the Zoom Webinar Backstage isn't just a troubleshooting technique; it's a fundamental best practice for professional event production. Just as Rachel's team now relies on this private space for critical AV checks and seamless real-time coordination, we encourage you to make Backstage a non-negotiable part of your webinar workflow. By moving all your preparation, communication, and last-minute problem-solving away from the view of your audience, you ensure a polished, professional experience every single time, turning potential webinar mishaps into flawless presentations.


Show less

reply-icon Latest Reply - 

annotation using ipads

I can't get my zoom to allow annotations when screen sharing from an ipad, since all the students in my school use ipads this is a big problem. Any way to share screen ipad to ipad and write on each others screen without using whiteboard, want to wri... Show more

I can't get my zoom to allow annotations when screen sharing from an ipad, since all the students in my school use ipads this is a big problem.  Any way to share screen ipad to ipad and write on each others screen without using whiteboard, want to write on pdfs

 

thanks so much

Andrew


Show less

reply-icon Latest Reply -