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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

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peterchanwl
Newcomer
Newcomer

‎2023-12-18 07:32 PM

Why it is so difficult to find an email that I can correspond with Zoom billing and payment department? I cannot find any email address except the one I RECEIVED [***********]. However upon replying to it, it is always mail unreached. 

I have entered all known possible contacts page for billing but not able to find any email direct to Zoom billing and payment. The chatbox also not able to give me one. Please help. 

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VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-12-19 10:16 AM

Hi @peterchanwl and welcome to the Zoom Community! Our Support and Billing team does not have a direct email, however you can reach them by signing into your Zoom account and selecting "Submit a request" or "My Requests" at https://support.zoom.com/hc/en/contact?id=contact_us 


Virginia
Zoom Community Team
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