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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

the pro account returns to basic before the subscription period expires.

asesor_pdc
Newcomer
Newcomer

‎2023-01-21 10:44 PM - last edited on ‎2023-05-05 10:29 AM by Community Moderator | Employee 

Hi. How do I contact zoom.us customer service? I have a problem with the pro account returning to basic before the subscription period expires. I'm having trouble filing a complaint about a problem with my Zoom account.

 

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-01-21 11:14 PM

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray -- check out the GoodClix website.
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