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payments I have a discounted code that I got and have no where to put it in. My account is paid up.

shilohsmum
Newcomer
Newcomer

‎2022-07-01 08:02 AM - last edited on ‎2023-04-21 10:18 AM by Community Moderator | Employee

I have paid for my zoom account for the year ending in September but I have received a discounted code from my Kingdom Hall but cannot put it in. Can you help me so that I can get my refund for the year?

 

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crchan123
Zoom Employee
Zoom Employee

‎2022-07-07 10:17 AM

Hi @shilohsmum! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving the billing issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!

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