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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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old e-mail adress

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Annika_Zoom
Newcomer
Newcomer

‎2023-03-07 01:46 AM - last edited on ‎2023-09-22 11:44 AM by Community Moderator | Employee

I can't log in to my normal e-mail adress and I don't know why. I changed now in the settings to another mail adress but I have to submit in my old account, what doesn't work.

What Can I do?

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1 ACCEPTED SOLUTION

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-03-10 12:36 PM

Hey @Annika_Zoom  for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

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Zoom Community Moderator
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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-03-10 12:36 PM

Hey @Annika_Zoom  for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!