cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

managing users

irinborisna
Newcomer
Newcomer

‎2023-07-17 02:31 AM - last edited on ‎2023-08-11 01:59 PM by Community Moderator | Employee

Hello! can't get why I can't add another user while I have annual licensed profile. It keeps saying me, that the second user will have basic opportunities. Could you give a hand?

Topics:
0 Likes
3 REPLIES 3

AaronO
Contributor I
Contributor I

‎2023-07-17 08:05 AM

Hi irinborisna,

After you add the user with a basic account, are you able to upgrade their account manually? Go to Admin > User Management > Users > click on the box to the left of their name, then Click on License, License type, then you can switch them to a Licensed account. Or is that option missing completely? 

AaronO_0-1689606234082.png

AaronO_1-1689606282195.png

 

 

0 Likes

irinborisna
Newcomer
Newcomer

‎2023-07-17 09:56 AM

Hi AaronO,
thank you for responding) I add a user and when submitting, it says that the user will be added as basic type and in the line with "Available licenses" is zero, unfortunately.
where could I change the settings, because I am acknowledged that there might be up to 9 members, if I got it right

AaronO
Contributor I
Contributor I
In response to irinborisna

‎2023-07-17 11:02 AM

Here is the support page about doing that: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 

0 Likes